We are constantly monitoring our teams across businesses and functions and meet regularly to assess the global situation and to manage local issues regarding the safety of our employees and the resilience of our businesses. We continue to take steps to protect our employees, clients and businesses based on recommendations from relevant authorities. Here are some steps which we’ve taken to ensure optimal business continuity for you and your business.
We have tested and prepared remote capabilities where applicable, allowing most of our employees to do their jobs away from the office. Our remote access capabilities allow employees to access systems and information that are available in the office locations. We have also invested heavily in our digital client channels to facilitate client activities and self-service functions.
We regularly plan and conduct test exercises for various adverse events and coordinate closely with regulators, vendors and industry parties, among others, as we strive for seamless and consistent execution. Our Client Service team has various means to answer inquiries, whether through service representatives at multiple call centres, through email or other digital channels.
Our employees are provided regular updates and have access to online HSBC resources that include regularly updated information along with policies and processes to help them manage through this period. We have also enhanced hygiene measures across all our sites.
To help you with your business continuity work environment, which may become virtual, or where conventional paper flow is not possible, you can take advantage of HSBC’s digital tools, such as our HSBCnet platform and HSBCnet Mobile App. We will assist customers to shift on to our digital platforms to enable transactional banking and the flow of trade to continue uninterrupted.
If you’d like to discuss further, please contact your Client Service Manager directly or our Global Liquidity Helpdesk on:
Phone: +64 9 918 8616 or 0508 443 924 (within NZ)
Fax: +64 9 368 8799
Hours: 8:30am – 5:00pm NZDT, Mon – Fri
To support your continued flow of commercial trade in New Zealand, we have also enacted a number of measures including the following:
We are here to work with you on tailored solutions that will meet your needs. Please do let us know how we can help. Should you have any questions or concerns, please contact your Relationship Manager or any member of the HSBC New Zealand team, who will be happy to assist.
Lastly, please be aware fraudsters may try to take advantage during this time. HSBC will never ask you for any log on or security details, or ask you to generate security codes, over the telephone or through any other method of communication. Please remain vigilant at all times.
For more information on how to protect your business from cybercrime,click here
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