COVID-19: Customer support and our action plan

The ongoing global outbreak of COVID-19 (or Novel Coronavirus) has changed the way we live, work and do business. At HSBC, we understand that these are challenging times for your business. Therefore, we are committed to helping you and your business in this difficult and uncertain time with extensive support and banking assistance, even as you work remotely.

Trade relief measures

To support your continued flow of commercial trade in New Zealand, we have also enacted a number of measures including the following:

  • If you are experiencing delays in receiving shipping documents from counterparties due to the COVID-19 situation, for example import documentary credit or import collection bills, HSBC will prioritise the issuance of shipping guarantees. This way, you can proceed in a timely manner for clearance of goods.
  • If you are impacted by late shipment and late presentation of documents, under import documentary credits issued by us, we are waiving amendment fees on the Letter of Credit as a gesture to help you manage the changes during this period.

How we can help further

We are here to work with you on tailored solutions that will meet your needs. Please do let us know how we can help. Should you have any questions or concerns, please contact your Relationship Manager who will be happy to assist.

Contact us

Call us on:

General enquiry

0508 443 924

Enquiry from overseas

+64 9 368 8880

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