COVID-19: Customer support and our action plan

We are constantly monitoring our teams across businesses and functions and meet regularly to assess the global situation and to manage local issues regarding the safety of our employees and the resilience of our businesses. We continue to take steps to protect our employees, clients and businesses based on recommendations from relevant authorities. Here are some steps which we’ve taken to ensure optimal business continuity for you and your business.

Remote capabilities

We have tested and prepared remote capabilities where applicable, allowing most of our employees to do their jobs away from the office. Our remote access capabilities allow employees to access systems and information that are available in the office locations. We have also invested heavily in our digital client channels to facilitate client activities and self-service functions.

Tested resiliency capabilities

We regularly plan and conduct test exercises for various adverse events and coordinate closely with regulators, vendors and industry parties, among others, as we strive for seamless and consistent execution. Our Client Service team has various means to answer inquiries, whether through service representatives at multiple call centres, through email or other digital channels.

Communications, awareness and proactivity

Our employees are provided regular updates and have access to online HSBC resources that include regularly updated information along with policies and processes to help them manage through this period. We have also enhanced hygiene measures across all our sites.

Contact us

Call us on:

General enquiry

0508 443 924

Enquiry from overseas

+64 9 368 8880

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