HSBC Safeguard

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Call us on: General Enquiry 0508 443 924 Enquiry from Overseas +64 9 368 8880

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Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

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Protecting you from fraud and financial crime

In today's increasingly connected world, it's more important than ever to ensure your security especially when it comes to banking. That's why we're introducing HSBC Safeguard - a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.

Information is key to protection

Our systems and processes rely on us having the most up-to-date information about all of our customers. You may be contacted by HSBC to do one or all of the following:

  • confirm or update your existing personal or business details
  • provide new information which may include original documents

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.

Frequently Asked Questions

What is financial crime?

What is HSBC Safeguard?

What are sanctions?

Why is financial crime suddenly of concern to the bank?

What has financial crime got to do with you or your business?

What information we're likely to request?

How will this information protect you or your business?

What we will do with your data?

What you need to do next?

For more information, please feel free to call your Relationship Manager or visit your local branch.

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