Stay up to date with our services, changes to terms and conditions and other important updates
We would like to inform you that the standard tariff applicable to our Trade Services has been revised and will be effective from 15 May 2024.
You may access the revised tariff via the below link:
https://www.business.hsbc.co.nz/en-gb/regulations/corporate-tariff-information
Should you require any further clarification, please do not hesitate to contact your HSBC representative or our Client Services team at: client.services.nzm@hsbc.co.nz
We have updated our standard customer terms and conditions for our core trade finance products and services, including without limitation documentary credits, bonds, guarantees, standby letters of credit and export collection services. The changes are effective from 2 October 2023 and applicable to your new trade finance transactions or services.
We’re standardizing our GTRF documentation globally, and simplifying our terms so that they can be found in one easy to reference document. The changes bring the terms in line with the changing ways in which HSBC now offers trade finance products, including online and digital options.
The updated terms will be available for reference each time you apply for a new trade finance transaction or service online at www.gbm.hsbc.com/gtrfstt. New application forms can be downloaded at www.business.hsbc.co.nz/en-gb/regulations/forms.
The updated terms will work in conjunction with your current security, loan and facility documentation (as applicable) which will not change as a result of this update.
If you have questions, please contact your dedicated Business Development Manager or call our client services team at 09 368 8929 or 09 368 8662 or send us an email at client.services.nzm@hsbc.co.nz.
To help reduce our paper consumption and be more environmentally friendly, we will stop printing and posting all current and savings account statements from July 2023 for our Wholesale and Corporate Banking customers.
To ensure you understand what this change means for you, we have prepared the following FAQs to provide further information and explain how you can access your statements online via HSBCnet.
You will need to let us know that you would like to continue receiving paper statements, so we can ensure this service is not switched off on your account(s).
Please note, we do not currently charge to print and post paper statements, but we do review our fee schedule often and this is something we may look to change in the future.
If you would like to request to retain paper statements, then please contact your Client Services Manager directly via email or by calling us on the details below.
In order to access statements/reporting module in HSBCnet, you will first need to have permission entitled by your HSBCnet System Administrator.
Once you have the correct permission entitled, you can access the reporting/statements function in HSBCnet.
Only the System Administrator will be able to amend User entitlements on your accounts, i.e. HSBCnet Helpdesk or your Client Service Manager are not able to amend these entitlements.
The System Administrator will need to provide you with permissions to:
Once access is granted,you can visit NetPlus within HSBCnet for a simple guide on how to extract a statement from HSBCnet, or call our helpdesk for further assistance (please refer to contact details below).
Yes, this can be done via Automated File Delivery (AFD) on HSBCnet, if you create a customised report. The customised report can be tailored to your needs and delivered to your email automatically using the AFD. Please refer to the relevant support guides within NetPlus for further instructions on how to set up customised reports and AFD.
Please note, the System Administrator needs to provide the correct entitlements for the User to use this service. If the System Administrator requires help to identify the correct entitlements in HSBCnet, please ask them to contact us on the details below.
HSBCnet holds statements for the last 12 months.
If you are missing a statement from within the last 12 months, then you can extract it from HSBCnet at no extra cost.
Alternatively, you can contact your Client Services Manager to obtain statement copies. Please note, there may be a fee to retrieve copies of historic statements - please refer to your Corporate Bank Fees & Charges for more details.
No. If you elect to retain paper statements, you will not be charged for these statements. However, we regularly review our fees and this may change in future.
If you are missing a historical statement for any reason, you can order a copy from us, as we retain up to 7 years of statements in our internal records. Please note, there may be a cost involved to provide historic statements – please refer to your Corporate Bank Fees & Charges for more details.
However, if you are missing a statement from within the last 12 months you can extract it from HSBCnet at no extra cost.
Because HSBCnet retains only 12 months of statements, we highly recommend you download the statements and save them in a secure folder that is backed up on your network.
Please contact us before 30 June 2023 by emailing your Client Services Manager directly or contact our GPS team at global.payments.solutions.nzm@hsbc.co.nz. Alternatively you can call us on 0508 443 924 Option 1 (within New Zealand) or +64 9 918 8616 if overseas (please note international toll charges may apply).
Please contact the HSBCnet Helpdesk via Email: hsbcnet.helpdesk.new.zealand@hsbc.co.nz or by calling us on 0508 443 924 option: 1 or +64 9 918 8616 if overseas (please note International toll charges may apply).
We have made some changes to our Corporate Banking Terms and Conditions¹.
The General Terms and Conditions are terms governing your account(s) held with us. You are advised to read this together with the Products and Services Guide, which are terms and information relating to certain products and services to which you may have subscribed with us.
The General Terms and Conditions are made up of:
If the General Terms and Conditions do not apply to you (for example because you do not open an account), the Relationship Terms of Business will govern your banking relationship with us.
Please note that if you have placed a term deposit with us, the relevant terms that applied as of placement of the deposit will continue to apply for the duration of the current term.
Should you have any further questions or concerns regarding your Corporate Banking account(s), please contact your Relationship Manager or you can call our helpdesk on 0508 443 924 (within New Zealand) or +64 9 368 8880 (if overseas, noting international toll charges may apply).
¹ This does not apply if you are using “GDocs” terms and conditions.
From 31st December 2022, customers will no longer be able to use the Westpac Branch network for deposit of cash services. Removing this service has been a carefully considered decision, based on the changing ways our customers bank with us. Most of our customers now prefer the safety, convenience and speed of making and receiving payments digitally.
If you still require cash deposit services, the following alternatives are available:
Deposit funds into HSBC Branch:
Enlist a Cash in Transit (CIT) provider:
If you have any questions or require further assistance, please contact us on 0508 443 924 (or +64 9368 8880 from overseas), and select option 2 to discuss further with a member of our Client Services Team.
